Billing & Payments
10 articles · Step-by-step guidance from the Webdev support team.
- Billing & Payments Are there any penalties for late payments? Late fees may be applied if payments are significantly overdue. For project-based services, work may pause until payments are current. Our team is available... 1 min read
- Billing & Payments Can I change my billing cycle (monthly, quarterly, annually)? Depending on the service, we may be able to adjust your billing cycle. Please contact our billing team to discuss the options available for your account. 1 min read
- Billing & Payments Can I upgrade or downgrade my service, and how will it affect my billing? Yes, you can change your plan at any time. We’ll adjust your billing accordingly and provide a prorated invoice or credit if applicable. Contact us to... 1 min read
- Billing & Payments Do you offer refunds if I cancel my service early? Refund policies vary by service type. Typically, domain registrations and initial setup fees are non-refundable. Hosting and project-based services may... 1 min read
- Billing & Payments How can I view my past invoices and payment history? You can access your invoices and payment history through your client account on our website. If you need further assistance, our billing department can... 1 min read
- Billing & Payments How do I know if my payment was successful? After making a payment, you’ll receive a confirmation email with payment details including a paid Invoice. If you pay online via PAYNOW you will get an... 1 min read
- Billing & Payments How often will I be billed for my services? Billing frequency depends on the service. Hosting and domain registrations are typically billed annually, while digital media and other services may be... 1 min read
- Billing & Payments Is there an upfront payment required? Yes, 100% of our services are prepaid. 1 min read
- Billing & Payments What happens if I miss a payment deadline? If a payment is missed, we’ll send reminders by email. Services that remain unpaid will be suspended. Please reach out if you need assistance with payment... 1 min read
- Billing & Payments What payment methods do you accept? We accept various payment methods, including bank transfers, credit/debit cards, mobile money, and Paynow (our payment gateway). Payment options are... 1 min read
