Refund policies vary by service type. Typically, domain registrations and initial setup fees are non-refundable. Hosting and project-based services may qualify for prorated refunds; please refer to our refund policy or speak with a team member.
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- Are there any penalties for late payments? Late fees may be applied if payments are significantly overdue. For project-based services, work may pause until payments are current....
- Can I change my billing cycle (monthly, quarterly, annually)? Depending on the service, we may be able to adjust your billing cycle. Please contact our billing team to discuss the options available...
- Can I upgrade or downgrade my service, and how will it affect my billing? Yes, you can change your plan at any time. We’ll adjust your billing accordingly and provide a prorated invoice or credit if applicable....
- What payment methods do you accept? We accept various payment methods, including bank transfers, credit/debit cards, mobile money, and Paynow (our payment gateway). Payment...
- What happens if I miss a payment deadline? If a payment is missed, we’ll send reminders by email. Services that remain unpaid will be suspended. Please reach out if you need...
