Billing frequency depends on the service. Hosting and domain registrations are typically billed annually, while digital media and other services may be billed monthly or per project. Your invoice will specify the billing period.
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- Are there any penalties for late payments? Late fees may be applied if payments are significantly overdue. For project-based services, work may pause until payments are current....
- Can I change my billing cycle (monthly, quarterly, annually)? Depending on the service, we may be able to adjust your billing cycle. Please contact our billing team to discuss the options available...
- Can I upgrade or downgrade my service, and how will it affect my billing? Yes, you can change your plan at any time. We’ll adjust your billing accordingly and provide a prorated invoice or credit if applicable....
- Do you offer refunds if I cancel my service early? Refund policies vary by service type. Typically, domain registrations and initial setup fees are non-refundable. Hosting and...
- What payment methods do you accept? We accept various payment methods, including bank transfers, credit/debit cards, mobile money, and Paynow (our payment gateway). Payment...
