Step-by-step: Set up Two-Factor Authentication (2FA) for Webmail

Requirements (before you begin)

1. You’ll need a smartphone with a TOTP authenticator app installed (examples: Google Authenticator, Authy, Microsoft Authenticator, Duo Mobile).
   
   
   

Step 1 — Log in to Webmail

1. Open your webmail login page.
   
2. Sign in with your username and password.
   
   

Step 2 — Open Account Settings

1. Once logged in, go to Webmail Home.
   
2. Locate the Webmail Home Button as illustrated on the screenshot below.
   
3. Find and click Webmail Home.
   
   

Step 3 — Find Two-Factor Authentication
In the settings menu, look for Two-Factor Authentication, 2FA, or Security.

1. Click the Two-Factor Authentication option.
   
   
   
   

Step 4 — Enable 2FA

1. Click the button labeled Enable 2FA (or Two-Factor Authentication).
   
2. The webmail page will prompt you to set up an authenticator app.
   
   
   

Step 5 — Install / Open an Authenticator App

1. If you don’t already have one, install an authenticator app from your phone’s store  App store (IOS) and Google play store Android (Google Authenticator, Authy, Microsoft Authenticator, etc.).
   
2. Open the app and choose Add account (or + / Scan QR code / Manual entry).
   
   
   

Step 6 — Link the App to Webmail (QR code or manual)

1. On the webmail 2FA setup page you’ll see a QR code and often an Account name + Key (manual backup).
   
2. Automatic (recommended): Scan the displayed QR code with the authenticator app.
   
3. Manual: If you cannot scan, choose manual entry in the app and type the provided Account and Key values.
   
   
   
   

Step 7 — Enter the verification code

1. After linking, the authenticator app will display a temporary 6-digit code (these codes change every ~30 seconds).
   
2. Type the current 6-digit code into the Verification or Security Code field on the webmail setup page.
   
3. Click Verify or Submit to complete the setup.
   

• Important: Enter the code quickly — if it times out (after ~30 seconds) the app will generate a new code and you’ll need to enter that one instead.
  
  
  

Step 8 — Save backup / recovery codes

1. Print them or save them in a secure place (password manager, encrypted notes).
   
2. These codes let you access your account if you lose your phone.
   

Step 9 — Confirmation and future logins
After verification you should see a confirmation that 2FA is active.

1. From now on, after entering your password when signing in to webmail you’ll be asked for a code from your authenticator app.
   
   

Removing or reconfiguring 2FA

• Remove 2FA: In the same settings area click Remove Two-Factor Authentication.
  
• Reconfigure 2FA: Click Reconfigure and repeat the setup steps.
  
  • Warning: Reconfiguring overwrites the existing 2FA setup — old codes will stop working.
    
    

Troubleshooting checklist

• If the verification code is rejected:
  
  • Make sure you entered the code before it changed (within ~30 seconds).
    
  • On your phone, set time to automatic / network time — authenticator apps rely on correct time.
    
    
• If you lose your device:
  
  • Use a backup code to log in, then reconfigure 2FA.
    
  • Contact your host’s support if you cannot access the account with backups.
    
    
• If you don’t see the 2FA option:
  
  • Contact us to confirm 2FA is enabled on the server.